Refund policy

Refund & Return Policy 

Last Updated: 04.10.2026

Thank you for shopping with us. This Refund & Return Policy outlines the terms and conditions governing returns, refunds, exchanges, and cancellations for all products purchased through our store. By placing an order, you agree to the terms outlined below. 

 

1. GENERAL POLICY 

All sales are considered final unless otherwise stated in this policy. We strive to provide high-quality dog products and gadgets; however, due to the nature of our inventory and logistics, returns and refunds are strictly limited. 

We reserve the right to refuse any return, refund, or exchange request at our sole discretion, to the fullest extent permitted by applicable law. 

 

2. ELIGIBILITY FOR RETURNS 

Returns may be considered only if all of the following conditions are met: 

  • The request is submitted within 7 days of delivery
  • The item is unused, unopened, and in original packaging 
  • The product is in resellable condition 
  • Proof of purchase is provided 
  • The return is approved by our support team in writing 
  • We do not guarantee that any return request will be accepted. 

 

3. NON-RETURNABLE ITEMS 

The following items are non-refundable and non-returnable under any circumstances: 

  • Used or opened products 
  • Dog hygiene or grooming items 
  • Chew toys, consumables, or food-related products 
  • Items damaged by misuse, pets, or improper handling 
  • Clearance or discounted items 
  • Gift cards or promotional items 

 

4. DAMAGED OR DEFECTIVE ITEMS 

If your item arrives damaged or defective: 

  • You must notify us within 48 hours of delivery 
  • You must provide clear photo/video evidence 
  • We reserve the right to determine whether the issue qualifies for replacement or refund 

We may choose to: 

  • Send a replacement (if available), or 
  • Offer a partial refund, or 
  • Deny the claim if insufficient evidence is provided 

We are not liable for damages caused during use or by pets. 

 

5. REFUNDS 

If a refund is approved: 

  • Refunds are issued only to the original payment method 
  • Processing time may take 5–15 business days 
  • Shipping fees are non-refundable 
  • A restocking fee of up to 30% may be deducted 

We are not responsible for delays caused by banks, payment processors, or third parties. 

 

6. RETURN SHIPPING 

  • Customers are fully responsible for return shipping costs 
  • We do not provide return labels 
  • Original shipping costs are non-refundable 
  • We are not liable for lost or damaged return shipments 
  • We strongly recommend using a trackable shipping method. 

 

7. ORDER CANCELLATIONS 

  • Orders may only be canceled within 12 hours of placement 
  • After this period, cancellations are not guaranteed 
  • Once an order has been processed or shipped, it cannot be canceled 

 

8. EXCHANGES 

We do not guarantee exchanges. If approved: 

  • Exchanges are subject to product availability 
  • Customers must cover all shipping costs 
  • Additional charges may apply 

 

9. INCORRECT ADDRESS / FAILED DELIVERY 

Customers are responsible for providing accurate shipping information. 

We are not responsible for: 

  • Incorrect or incomplete addresses 
  • Failed delivery attempts 
  • Packages marked as delivered 

If a package is returned to us: 

  • Reshipping fees will apply 
  • Refunds may be denied or partially issued 

 

10. LIABILITY LIMITATION 

To the maximum extent permitted by law: 

  • We are not liable for any indirect, incidental, or consequential damages 
  • We do not guarantee product compatibility with all pets 
  • All products are used at the customer’s own risk 

Customers assume full responsibility for the use of any product purchased. 

 

11. CHARGEBACKS & DISPUTES 

By making a purchase, you agree to contact us before initiating any chargeback. 

We reserve the right to: 

  • Dispute all chargebacks with evidence 
  • Deny future purchases 
  • Report fraudulent activity 

 

12. POLICY CHANGES 

We reserve the right to modify this policy at any time without prior notice. Changes will take effect immediately upon posting on this page. 

 

13. CONTACT 

For any inquiries regarding returns or refunds, please contact: 

Email: info@bellapicks.com
Support Hours:  24/7

 

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.