Refund policy

Last updated: August 25, 2026

We want you to be satisfied with your purchase. If something is wrong, the following policy explains how we can help.

1. Eligibility

You may be eligible for a refund or replacement if an item arrives damaged, defective, significantly not as described, if you receive the wrong item, or if the carrier confirms the order is lost or undelivered.

We do not offer refunds for change of mind after an order has shipped, an incorrect address supplied at checkout, claims submitted after the reporting window, final-sale items, or orders confirmed delivered without evidence of damage, defect, or an incorrect item.

2. How to Submit a Claim

Damaged, defective, wrong or not-as-described items: email info@bellapicks.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos or video of the item, the packaging and the shipping label. Orders that have not arrived: email info@bellapicks.com once 20 days have passed since the estimated delivery date shown on your order. We will review carrier tracking, open an investigation with the carrier where needed, and resolve it. We normally respond within 1–3 business days. Please do not send an item back without written instructions from us — unrequested returns cannot be processed.

3. Refunds and Replacements

After an approved claim, we will provide a replacement or issue a refund to the original payment method. Refunds are normally issued within 5–10 business days, although banks and payment providers may require additional processing time.

4. Exchanges

We do not offer traditional change-of-mind exchanges. If an item is wrong or defective, an approved claim may result in a replacement at no additional cost or a refund if a replacement is unavailable.

5. Return Shipping

In most approved cases no return shipment is required. If we do request a physical return, we will provide the return address and prepaid return instructions. You will not pay return shipping, and we do not charge a restocking fee.

6. Business and Contact Information

Bella Picks is operated by AdvertaPro LLC.
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: info@bellapicks.com
Typical response time: within 1 business day.