Refund policy

Last updated: July 10, 2026

We want you to be completely satisfied with your purchase. If something isn't right, here's how we can help.

1. Return Eligibility

Refunds and replacements are handled based on photo/video evidence, as outlined below.

You may be eligible for a refund or replacement if:

  • Your item arrived damaged, defective, or significantly not as described
  • You received the wrong item
  • Your order shows as lost or undelivered by the carrier

We are unable to offer refunds or replacements for:

  • Change of mind ("buyer's remorse") once an order has shipped
  • Incorrect shipping address or contact information provided by the customer at checkout
  • Orders confirmed as "Delivered" by the carrier tracking, unless evidence of damage/defect is provided within the window below

2. How to Initiate a Return

  • Contact us at info@bellapicks.com within 7 days of delivery with your order number, a description of the issue, and clear photos (or video, for items that are hard to capture in a photo) of the item and its packaging.
  • We will respond within 1-3 business days with a resolution — typically a replacement or a refund, no return shipment needed.
  • In the rare case a physical return is required, we will provide specific instructions and a designated return address at that time. Please do not ship items back to us without first receiving these instructions — unrequested returns cannot be processed.

3. Refunds

Once your claim is reviewed and approved, refunds are issued to your original payment method within 5–10 business days. Please note that:

  • For items that never arrive, refund/replacement eligibility follows our fulfillment partner's timelines: claims can be filed starting 45 days after the order ships for orders within the United States (longer for some international destinations, due to customs processing — ask us if you're unsure).
  • Your bank or payment provider may take additional time to post the refund to your account after we issue it.

4. Exchanges

Since items ship directly from our fulfillment partners, we're not able to offer traditional swap-style exchanges. If you received the wrong item or a defective item, contact us — we'll send a replacement at no extra cost once your claim is approved, or issue a refund if a replacement isn't available.

5. Non-Returnable / Non-Refundable Situations

The following items cannot be returned or refunded:

  • Change of mind after an order has shipped
  • Orders with an incorrect address entered by the customer
  • Claims submitted after the 7-day reporting window
  • Items marked "Final Sale"
  • Orders confirmed delivered with no supporting evidence of an issue

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 7 days of delivery with your order number and clear photos/video of the item, the damage, and the packaging/label. Once reviewed, we'll send a replacement or issue a full refund at no additional cost to you — no need to ship anything back unless we specifically request it.

7. Return Shipping Costs

In most cases, no return shipment is required, so this does not apply. On the rare occasion a physical return is requested, we will cover the return shipping cost and provide prepaid instructions.

8. Contact Us

  • Email: info@bellapicks.com
  • Response time: Within 24 hours