FAQ

How long does shipping take?

Shipping usually takes 2–5 business days within the country. International orders may take 7–14 business days depending on location.

Do you offer free shipping?

Yes! We offer free shipping on orders over a certain amount (e.g. $50). Check our shipping policy page for details.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options depending on your location.

What is your return policy?

We accept returns within 30 days of delivery. Products must be unused and in original packaging. Simply contact our support team to start a return.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

How do I choose the right product for my dog?

Choosing the right product depends on your dog’s size, age, breed, and activity level. Each product page includes detailed descriptions and recommendations to help you make the best choice. If you’re unsure, our support team is always happy to help!

Are your products safe for all dog breeds?

Yes, but we always recommend checking product descriptions for size, weight, and breed recommendations to ensure the best fit for your dog.

Are your dog treats natural and safe?

Absolutely. Our treats are made from high-quality, natural ingredients with no harmful additives or preservatives.

How do I choose the right size for my dog?

Each product includes a sizing guide. If you’re unsure, feel free to contact us and we’ll help you pick the perfect size.