FAQ

How long does shipping take?

Orders are processed within 1–3 business days. After that, items shipped from our US warehouse typically arrive in 5–8 business days, and items shipped from our overseas supplier typically arrive in 10–14 business days. Each product page shows the specific estimate for that item.

Do you offer free shipping?

Yes! We offer free shipping. Check our shipping policy page for details.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.

What is your return policy?

If your item arrives damaged, defective, or not as described, contact us at info@bellapicks.com within 7 days of delivery with your order number and photos (or video) of the issue. We'll review it and typically send a replacement or issue a refund — no need to ship anything back in most cases. Full details are in our Returns & Refunds Policy.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

How do I choose the right product for my dog?

Choosing the right product depends on your dog’s size, age, breed, and activity level. Each product page includes detailed descriptions and recommendations to help you make the best choice. If you’re unsure, our support team is always happy to help!

Are your products safe for all dog breeds?

Yes, but we always recommend checking product descriptions for size, weight, and breed recommendations to ensure the best fit for your dog.

How do I choose the right size for my dog?

Each product includes a sizing guide. If you’re unsure, feel free to contact us and we’ll help you pick the perfect size.